One Enchanted Evening

I would NOT recommend getting your bridal dress from One Enchanted Evening. If you find it there, absolutely buy it from another vendor. I purchased my dress in the beginning of January - and they said it would be in around June. My wedding was in the beginning of August, and I got it less than 2 WEEKS before my wedding date. My fiance called up and when he asked what is going to happen if it doesn't come in time, they replied 'Well what do you want us to do about it?'. He then had to make numerous calls, and finally had to call the owner of the store to make sure my dress would be delivered in time. When I picked it up, they gave no apology, and told me TO MY FACE, that they put rush orders ahead of my order and that is why my dress was so late. Also, they told my Mother that they forgot to put my dress order in when I bought it (Jan). Please, whatever you do, DO NOT buy your dress here! They did not calm me down about my dress coming here so late, or apologize!! I just don't want what happened to me, to happen to any other bride. Go somewhere else for your purchase!!

I purchased my wedding gown from OEE. I had Alice the first time I tried on the dresses. I waited to buy my dress until I had my sister in town. When we returned to the store for a second look, I knew which dress I wanted. Alice was not there and another sales consultant helped me, however, she was not nearly as nice as Alice. I purchased the dress, but made sure it went on Alice's commission. I had to spend a considerable amout of money to have extra length added to the dress. However, I did have a postcard from a bridal show for a free veil (up to $299)...but most of their veils were in the $300s. The dress turned our perfect and their alterations woman is very good as well.

I stumbled across One Enchanted Evening one night after getting a pedicure next door. I was in the hunt for my wedding gown so I popped in to see what they had. I didn't have an appointment and there was another woman there trying on wedding gowns, so I thought I'd have to come back. But they were great and squeezed me in. I ended up buying my dress that night off the rack. Like another reviewer, I didn't think the discount was all that great for buying off the rack, but it fit me perfectly (just needed hemmed) and I was in a time crunch, so I got it. My only complaint is this: when I got the dress home, I realized that they just covered it in the thin plastic that you see at dry cleaners, not a zippered fabric cover like you usually see with wedding dresses. Since I was having a destination wedding, the dry cleaner plastic wasn't going to work. I called the store and they told me I had to pay $20 for a cover!! They only give the nice ones for special orders. What??? I looked around online to see if I could find a cheaper one and I couldn't. So I went into the store to pay the $20 and the lady was nice enough to give it to me. So it ended well. I didn't use their seamstress but found one on Craigslist that was WAY cheaper.

I bought a great dress here which was a sample - the discount wasn't too large for it being a sample, but it was still a good deal. The alterations were also a bit steep, but they were very helpful and didn't give me a hard time when I wanted to remove the train. Overall I'd definitely recommend One Enchanted Evening.

I was very pleased with my prom gown selections (quite a few years ago), so i was looking forward to finding my wedding gown here at One Enchanted Evening.... we arrived on a May afternoon..we did make an appointment..fortunately there were not any customers in the store(prom season now over). The service was absolutely wonderful, we had Donna as our consultant (highly recommend) and the selection of dresses are plentiful, but not overwhelming, and all price ranges. I loved loved my dress!!! Unfortunately, when I returned with my bridal party to choose bridesmaids dresses(ten percent discount if you purchase your wedding gown there) the service was absolutely terrible!!!! I had requested Donna for the bridall party appointment but she was(we thought) MIA she was in the store..but acted like she didn't even know me! We actually self served ourselves! After a call to the store after this disaterous appointment..service took a 360 degree turnaround for the better! Overall, I would reccommend this store ..they do have a beatiful selection of wedding gowns. Also, they have expanded their store..and now there is a separate store for the bridal selections Thank Goodnes!!!! Try to avoid the 'teeenagery' sales people at all costs! The seamstress is ABSOLUTLY AMAZING! But beware..alterations are very very expensive...but well worth it!!!!

purchased bridesmaids dresses from One Enchanted Evening. best price for the dress in the local area however sizing was off on three of the six bridesmaids which resulted in additional cost for alterations. everything else was good. dresses arrived on time and well ahead of schedule.

Went above and beyond to ensure I had the dress I REALLY loved...even allowing me to bring another dress in to try on to one of theirs side-by-side....I of course bought their dress :) LOVED my dress and my experience. Alterations were steep...but expected I guess!

I absolutely LOVE my dress that I purchased at OEE. The staff there was friendly and helpful however the shop is small and they only had 2 bridal fitting rooms in use which resulted in a wait or using a smaller fitting room to dry on my wedding gown. Overall I'm very happy with OEE.

The salesgirl I had (Alice) was excellent! She was very nice and incredibly helpful. However, when I returned to pick up the dress, she was not there and the other salespeople were not as warm and helpful as she was. They let me into a room, but I did not feel like a bride or like I was getting exceptional service. I had to wait for quite a while before they helped me into the room and to pay my balance off. They walked past me multiple times and returned dresses to racks before helping me, without saying a word. If they didn't have the dress I fell in love with, I wouldn't necessarily have gone with them, knowing how they treated me when I picked up my dress.

I used One Enchanted Evening for my bridesmaids dresses. They offer a good- not great- selection of dresses but luckily I was able to find one that I really liked. I have to say, however, that they were not very helpful or friendly in helping me and my bridesmaids get the right sizes and colors. One woman, in particular, made us feel as if we were inconveniencing the staff by just being there. Your wedding day and the details of it are very important and most vendors that provide wedding and bridal services recognize this and actually tailor their services to meet the needs of brides. I don't think that the people at One Enchanted Evening really understand that. I am sure I could have found my dresses somewhere else and if I had to do it over again, I would keep shopping.

Because my husband and I are totally impatient, we decided to plan our wedding in four months, which left me little time to find a dress. One Enchanted Evening wasn't fazed. Alice helped me (the picky bride) find the perfect gown within an hour and the seamstress, Jen, whittled the off-the-rack size 8 dress down to a 2. It fit like it was custom-made for me. They were wonderful.

I felt like the sales people at One Enchanted Evening didn't understand how important the dress shopping experience is. I want to feel special, but my sales person definitely did not deliver on that. She was always pretty short and didn't seem excited or even overly nice/concerned. My dress looked beautiful and their seamstress is AMAZING (she is fabulous and makes you feel as a bride should feel--great). Some of the staff was great, others not so much, it's more hit or miss. I feel like some of them just think that they'll get a sale one way or another, and don't try as hard as they should to be excited for you.

I had NO problems with One Enchanted Evening. The 4 stars for professionalism is solely for the attitude of one of the employees at the store - she is fairly nice to brides but not the nicest to bridesmaids. I shrug it off as just her personality though - she was never cruel or nasty. Alice Mann is the consultant I worked with and she is a sweetheart! I don't know how many dresses she helped me get in and out of! She also called with updates on my dress and bridesmaid dresses and returned any calls promptly. Jen, the seamstress, is wonderful! My mother, who had her own drapery business, was very impressed with Jen's skills - that says A LOT! The dresses may be a little more expensive at One Enchanted Evening, but you will definitely find something more one-of-a-kind.

In high school, I bought all my prom dresses from this store and then on Veteran's Day in 2006 they gave away dresses to women in the military or marrying into the military (which was me!). I got a $2500 dress for free and the help that they gave me was unbelievable.

I loved the dress selection and the bargin! There were so many dresses in such a variety of prices I don't know how anyone could not find what they were looking for. The sales staff was extremely helpful and friendly.