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Chair Covers & Linens

Services:

Event Rentals

Madison Heights, MI
 
Overall Rating
4.5 out of 5.0
Quality of Service:
4.4/5.0
Responsiveness:
4.3/5.0
Professionalism:
4.4/5.0
Value for Cost:
4.8/5.0
Flexibility:
4.4/5.0
 
9 Total Reviews
 
Sara
Wedding: 9/17/11
5.0 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
5.0/5.0
One word: Amazing. Chair covers and linens supplied the chair covers and linens (duh!) for my wedding in Ann Arbor and did such a wonderful job. Every person who works there is so friendly and helpful. I had 2 meetings with them and went through samples with them and the whole staff was helpful in giving their opinions. They coordinated with the venue (University of Michigan Union) and I had to do no work other than write the check. I would recommend them in an instant for any work you need done!
SexyLittleBride
Wedding: 8/12/11
5.0 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
5.0/5.0
We rented napkins, sashes, and runners from Hero Linens and could not have been more pleased with their service. We ending up changing our color choice a few weeks before the wedding and there was no problem in accommodating us.
kmdalton
Wedding: 7/3/11
2.8 out of 5.0
Quality of Service:
2.5/5.0
Responsiveness:
2.0/5.0
Professionalism:
1.5/5.0
Value for Cost:
4.5/5.0
Flexibility:
3.5/5.0
The linens did look beautiful even though they put the wrong overlay on my tables. They weren't wrinkled and the chair sashes were professionally tied. The value was pretty good as they price matched another quote I had. The company however was not the easiest to deal with when you have a complaint. I had to call them several times after my wedding to complain that they gave me the wrong overlay. The managers were also not very professional when dealing with a complaint. They tried to blame me the customer and never apologized for ruining my wedding day. I finally sent them a picture that I took of the table when I visited their showroom and picked out my linens proving they had given me the wrong one. The next day, I got a mysterious e-mail saying that my credit card was charged back for the overlays. They never admitted their error nor have the apologized. The money back was an effort, thank you Chair Covers and Linens, but it still doesn't take back the disappointment I had when I walked into my reception hall. Brides, if you use these people MAKE SURE you have pictures and swatches of what you want and double triple check with them before the big day that they have the right names down for the right linen you picked out.
Kristen
Wedding: 2/28/09
5.0 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
5.0/5.0
This company has the best prices on linens. I looked for months. Their prices on black chair covers and gold sashes cannot be beat anywhere. Also, there was a problem with my credit card and they took care of it right away. I used them in Pittsburgh, PA, and paid for someone to come out and put the chair covers on. They looked perfect and were not wrinkled at all. I wanted chair covers since I was a little girl, and these were absolutely perfect. They arrived early and were easy to return. Couldn't ask for anything better!
soon2bmrsmcgrath and Ryan
Wedding: 10/18/08
5.0 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
5.0/5.0
Chair Covers & Linens was a wonderful place to rent chair covers from. They had some of the best pricing and they were so easy to work with. The chair covers were it great condition and were not wrinkled up and the bows for the chairs were beautiful. I am very happy that we choose to go threw them for our linens. I would highly recommend them to any bride!
Julie
Wedding: 9/27/08
5.0 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
5.0/5.0
The selection at Chair Covers & Linens is very big and it's almost 100% sure that you will find the color that you're looking for. They will try anything for you on their tables until you're satisfied with what you want and how you want your chairs and tables to look. I did not have any problems with them at all. After paying for everytihng, about a week before the wedding, we didn't have to talk to them again. They had everything set up on time the day of and came back and got everything without even having to talk to us again. Great service!
Greenette
Wedding: 3/1/08
3.7 out of 5.0
Quality of Service:
3.0/5.0
Responsiveness:
3.5/5.0
Professionalism:
4.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
3.0/5.0
We used them for our chair wraps. The rest of our linens were from the hotel, but we wanted pink wraps to add a splash of color to our reception room. They were good. They sent samples immediately and then were able to place the order and have it shipped out in time for the wedding, after a large fiasco with our first choice for linen rental.
Krystal
Wedding: 6/1/07
4.9 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
4.5/5.0
We had ordered chair covers with organza bows. Everything was clean and neat we did have to install them ourselves but it was very simple and fast. They had provided me with a sample chair cover and and a couple color bows because i was not sure what one I wanted. They were very helpful on the phone and easy to work with.
tropicalgrafix23
Wedding: 5/20/07
3.9 out of 5.0
Quality of Service:
4.0/5.0
Responsiveness:
3.5/5.0
Professionalism:
4.0/5.0
Value for Cost:
4.0/5.0
Flexibility:
4.0/5.0
Good quality. Easy to ship back.
 
 
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